As a result, agencies that market to this segment are finding themselves in a strong position, armed with the skills and techniques to take on general assignments from big-name clients. Meanwhile, in a tight business environment, general agencies are starting to compete for work previously reserved for specialist shops.
Is an already competitive agency landscape set to become even more so?
"In the 2010 Census, we'll see confirmation of a shift from Hispanic consumers who are first generation, where Spanish is the dominant language, to second-generation, bilingual, bicultural consumers. It totally transforms how we market," says Cynthia McFarlane, chair of Publicis Groupe's Conill, an Hispanic agency. "These are consumers who are as influenced by American culture as the country of origin of their families. There is a new American culture forming, and these consumers are having a tremendous impact on mainstream America."
McDonald's, which sees higher brand loyalty among its Hispanic consumers, has added offerings like breakfast burritos to its national menu. In further evidence of the growing bilingual voice of Hispanic consumers, McDonald's runs ads with Spanish taglines in general-market media, and earlier this year used "Spanglish" in general-market advertising for the Quarter Pounder.
"We know the general market has become increasingly multicultural, with Hispanic music, Hispanic tastes, the Hispanic palate influencing a lot of general-market initiatives," says Cristina Vilella, director of marketing at McDonald's USA. "We lead with Hispanic insights but make sure they appeal to the general market."
That blurring of distinctions within the Hispanic marketplace hints at the changes ahead for agencies and media firms. Hispanics now have about $863 billion in discretionary annual income, more than any other minority group in the country. (As of the third quarter, Americans overall had disposable income of $10.8 trillion.) Agencies argue spending power is still underestimated and that upcoming Census findings ― expected to be released beginning in early 2011 ― will deliver a wake-up call to marketers.
"It will be a huge eye-opener when we see the growing affluence of the Hispanic marketplace, not just in buying power but also in household wealth," says Conill's McFarlane.
"We have 15 percent of the market but only 5 percent of the marketing dollars," says Ingrid Otero-Smart, CEO of Interpublic Group's Casanova Pendrill. "You're going to see more general-market agencies pursue Hispanic accounts. They didn't care when our budgets were $10 million or less, but now that we are dealing with more robust budgets and theirs are being cut, it's a different story."
Already, Hispanic agencies are extending their reach beyond Spanish-language media. Casanova Pendrill's recent California Lottery TV spots were used in the general market, while San Antonio-based independent Creative Civilization is lead agency for the San Antonio Express News and the San Antonio Spurs. Last year, Omnicom Group's Alma DDB, which also handles urban and general assignments for McDonald's, launched Clorox's environmentally friendly Green Works line into the general market. In 2006, Toyota liked a Conill TV concept for the Camry so well, it turned it into a Super Bowl spot.
"There are certain
categories, geographies,
brands where the Hispanic
market is now the general
market and the Hispanic
marketing strategy will be
the overriding strategy,"
says Alex Lopez Negrete, CCO
at independent Lopez Negrete
Communications in Houston.
"The Census will confirm the
cultural pervasiveness of
Hispanics. When
general-market assignments
start going to Hispanic
agencies, it will manifest
itself regionally first and
then move to categories."
And Hispanic agencies have
to catch up to their ever
savvier consumers: Earlier
this year, Forrester
Research said Hispanic Gen Y
consumers 18-28 are
"outpacing" their
non-Hispanic peers in the
amount of mobile activity
and use of features in which
they engage. Those young
Hispanics are also more
interested in technology;
Forrester found 72 percent
of them said it is
important, compared to 44
percent of non-Hispanics.
Mark Gibson, vp of
advertising at State Farm,
says the insurer's Hispanic
marketing is an area of
innovation.
"We're doing things in the
Hispanic market that are
driving things to other
targets, platforms," he
says. "Our Hispanic efforts
are becoming a
best-practices center at the
company."
Given those new approaches
to the marketplace and the
threat of competition from
general-market shops, many
traditional Hispanic
agencies will need to
reinvent themselves to
survive. Last year, after
spending 29 years at
Hispanic agencies, Simon El
Hage joined IPG's Draftfcb
in Chicago as group
management director of
multicultural marketing.
"The old ethnic
multicultural approach is
passé," he warns. "We have
to look at integration not
just from a channel but from
a segment point of view. The
reality is Hispanic agencies
got used to working with
less. We fell into our own
trap, and the expectations
marketers have for us, we
set ourselves. We've
underestimated the
sophistication of our
consumers."
And that provides
opportunities for upstarts
like MDC Partners'
Adrenalina. The agency says
it uses digital executions
as a starting point and
bases its strategies on a
behavioral model. "We speak
in culture, not language,"
says Manuel Wernicky,
Adrenalina's president.
"Old-school agencies just
focus on Census numbers,
which are used to divide the
whole into granular pieces.
We try to understand the
complexity of that consumer
and how they are changing,
regardless of language,
whether they're male or
female, Mexican or
Colombian."
Language does remain an
important factor. Some 44
percent of Hispanic
consumers say, at home, they
speak Spanish only or more
often than English; 25
percent say they are equally
bilingual; and 31 percent
use English only or more
often than Spanish,
according to research from
Synovate and Nielsen. (That
last number offers a glimpse
of the future Hispanic
marketplace: Among
second-generation consumers,
93 percent say they are
bilingual or English
dominant.)
As general-market
broadcasters continue to
battle audience erosion,
Univision, the country's No.
1 Spanish-language media
company, posted a 5 percent
gain last season. The
company owns the
most-watched single American
TV station among adults
18-49 regardless of language
― KMEX-TV in Los Angeles.
Univision also said last
season it was consistently
within the top five
broadcast networks in the
U.S., and on many nights it
was within the top three.
"We're seeing a tipping
point in Spanish-language
media," says David Lawenda,
Univision's president. "In
our recently completed
upfront, we saw shares
shifting from the general
market as we brought in new
brands. The implications of
the 2010 Census are huge.
Marketers don't necessarily
know the spending power of
the U.S. Hispanic
population. Their purchasing
power makes them equivalent
to the 15th-largest consumer
marketplace in the world."
General broadcast networks
posted a 22 percent decline
in the last upfront, while
Univision posted a 3 percent
gain to $1.24 billion. In
categories like
quick-service restaurants,
Univision posted a 25
percent gain, while consumer
packaged goods rose 20
percent, Lawenda says.
Unlike general-market shops,
many Hispanic agencies still
maintain full-service media
departments. That business
is also under assault. Media
agencies at big industry
holding companies have
created operations dedicated
to multicultural planning
and buying. The industry is
also seeing more media-only
agency reviews, which is not
typical in the Hispanic
sector.
"The competitive landscape
will shift as more people
compete for the money," says
Danielle Gonzalez, managing
director of Starcom
MediaVest Group's Tapestry
multicultural unit. "The
general market has very good
media buyers, but they might
be lacking in strategic
insights. You'll see
traditional Spanish agencies
positioning themselves as
saying, 'You might have the
volume benefit of dollars,
but if you don't have the
insights or are smart at
buying, then what are you
bringing to the process?'"
The stakes in those media
plans have clearly changed
over the past decade. While
the 2010 survey is expected
to show two-thirds of
Hispanics in the U.S.
continue to live in four
states ― California, Texas,
Florida and New York ― there
will be surprising new
expansion of the population
base.
"In the 2010 Census, we'll
see dramatic growth east of
the Mississippi in the
Southeast corridor. This is
going to be a profound game
changer," says Don Browne,
president of NBC Universal's
Telemundo Spanish-language
broadcast operations.
Luis Miguel Messianu,
president and CCO at Alma
DDB, concurs: "This Census
will change the perception
of what a national Hispanic
marketing plan will look
like. Now, it's the 15 top
markets. The reality is it
has grown beyond that in
recent years."




